Frequently asked questions

Can I change my plan at any time?

Yes. You can upgrade, downgrade, or switch between monthly and annual billing at any time from your account settings. Changes take effect immediately, and prorated credits are applied automatically.

Do you offer a free trial?

Yes. All paid plans include a 14-day free trial with full access. No credit card is required to get started, and you can upgrade to a paid plan when you’re ready.

What is your refund policy?

We offer refunds within 7 days of your first payment if you're not satisfied. After that, cancellations stop future billing, but previously paid charges are non-refundable.

Is my data secure?

Absolutely. We use industry-standard encryption, regular security audits, and SOC-2 compliant infrastructure. SSO and role-based access control are available on the Scale plan.

What kind of support do you offer?

All plans include 24/7 online support. Growth adds quarterly workshops, and Scale includes priority phone support and a dedicated onboarding specialist.

What happens if I cancel?

Your subscription will remain active until the end of the billing period. You can export your data at any time, and you won’t be charged again unless you reactivate.

Do you offer a custom enterprise plan?

Yes. If you need higher limits, SLA guarantees, or tailored onboarding, contact our team for a custom quote.